Limited Lifetime Warranty
- Cory Klein
- Jul 31
- 2 min read
At River Road Landscape Supply, we stand by our premium, locally made paving stone, patio stones, garden and retaining wall products, therefore we provide a Limited Lifetime Warranty on all of our concrete products.
What’s Covered
This warranty covers the structural integrity of our concrete products for as long as the original residential purchaser owns the property where the products were installed. Specifically, we warrant that our paving stones, slabs, and retaining wall blocks will be free from:
Cracking
Deterioration from normal use
Normal wear or failure due to manufacturing defects
If any of these issues occur, we will replace the affected product(s) at no charge.
What’s NOT Covered
Colour fading or changes due to natural weathering, sunlight exposure, or environmental factors
Improper installation, including lack of base preparation, drainage, or compaction
Efflorescence, a natural and temporary surface residue that may appear on concrete products. (We offer a concrete-safe cleaner to help remove efflorescence quickly and easily.)
If the Product Is Unavailable, Discontinued, or Price Has Changed
If the exact product is no longer available or has been discontinued, we will provide an in-store credit equal to the original purchase amount of the affected item(s), before taxes and after any discounts applied.
If the same product is available but the current retail price is higher than when originally purchased, RRLS will replace the product and the customer will be responsible for paying the difference in cost between the original purchase price and the current price.
Eligibility & Limitations
This warranty is available only to retail residential customers purchasing for personal use
Contractors, installers, builders, or anyone purchasing for resale or commercial purposes are not eligible
The installation must follow industry-standard guidelines for base preparation, compaction, drainage, and jointing
Proof of purchase and photos of the affected area may be required
This warranty is non-transferable and applies only to the original purchaser
Covers replacement of materials only – no labour, removal, reinstallation, or delivery costs are included
RRLS reserves the right to inspect the products and determine the validity of the claim
How to Make a Claim
To submit a warranty claim, visit us in store or contact us at:
📞 (778) 349-7623
Please include your proof of purchase, a description of the issue, and clear photos of the affected area, or better yet, bring in the product that needs to be replaced.
Original Date: March 29, 2025
Revised Date: July 31, 2025
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